Specified Commercial Transactions Act

Translation Disclaimer: This English version is provided for convenience only. In case of any discrepancy, the Japanese version shall prevail.

🇯🇵 日本語

Basic Information
Seller	Grandtrine Inc.
Representative	CEO Tetsuya Koide
Address	Worth Living FKO Building 401, 2-9-5 Shiba, Minato-ku, Tokyo 105-0014, Japan TEL: +81-3-6425-7265 FAX: +81-3-6809-6046 URL: https://www.arijp.com/
Pricing Information
Price	Listed separately for each product (tax included)
Delivery Time and Method	■In-person/Live Streaming Workshops, Comprehensive Courses, and Other Events ・Available on the scheduled date after payment confirmation ■Recorded Seminars and Courses ・Available during the subscription period after payment confirmation ■Research Department ・Service available immediately after payment confirmation ■Paid Star Navigator ・Service available immediately after payment confirmation ■Calendars, Birthday Books, Textbooks, Books ・PDF versions available immediately after payment confirmation ・Printed materials and books will be shipped within 2 weeks after payment confirmation ■LISA AI Divination Service ・Divination results (PDF and audio data) will be sent to your registered email address typically within 5-40 minutes after credit card payment completion ・Customers who purchase "Life Map" will also have access to divination results on the premium site in addition to email delivery
Additional Fees	・Bank transfer fees may apply when making payments via bank transfer. ・For shipped products, a domestic shipping fee of 300-550 yen (tax included) may apply. Some products include shipping fees or offer free shipping. Please refer to each product's information page for details. ・For installment payments, additional fees as specified in the installment loan contract will apply.
Payment Methods	■In-person/Live Streaming Workshops, Comprehensive Courses, and Other Events ・Credit card payment, bank transfer, installment loan ・For installment loans, a separate installment loan contract is required. ■Recorded Seminars and Courses ・Credit card payment, bank transfer, installment loan ・For installment loans, a separate installment loan contract is required. ■Research Department Annual Fee ・Credit card payment, bank transfer ■Paid Star Navigator ・Credit card payment, bank transfer ■Calendars, Birthday Books, Textbooks, Books ・Credit card payment, bank transfer ■LISA AI Divination Service ・Credit card payment
Payment Timing	■In-person/Live Streaming Workshops, Comprehensive Courses, and Other Events ・At the time of application (prepayment) ・For credit card payments, on the date of credit card approval; for installment loans, as specified in the installment loan contract ■Recorded Seminars and Courses ・At the time of application (prepayment) ・For credit card payments, on the date of credit card approval; for installment loans, as specified in the installment loan contract ■Research Department Annual Fee ・On the membership date and the last day of the month of membership for subsequent years ■Paid Star Navigator ・For monthly payments, on the membership date and the beginning of each subsequent month ・For annual payments, on the membership date and the beginning of the month following the month of the service start date for subsequent years ■Calendars, Birthday Books, Textbooks, Books ・At the time of application (prepayment) ・For credit card payments, on the date of credit card approval ■LISA AI Divination Service ・At the time of application (prepayment)
Cancellation Policy
Cancellation Terms	■One-day In-person/Live Streaming Workshops ・For cancellations up to 14 days before the workshop date: Full refund (minus a 1,000 yen administrative fee) ・For cancellations less than 14 days before the workshop date: No refund ■Multi-day In-person/Live Streaming Comprehensive Courses ・For cancellations up to 14 days before the first session: Full refund (minus a 1,000 yen administrative fee) ・For cancellations less than 14 days before the first session: No refund ・For bundled course packages, no refund if cancellation occurs less than 14 days before the first session of the first course ・For installment loans, terms specified in the installment loan contract apply ■Recorded Seminars and Courses ・For cancellations before streaming begins: Full refund (minus a 1,000 yen administrative fee) ・For cancellations after streaming begins: No refund ・For bundled seminar/course packages, no refund if cancellation occurs after the first streaming begins ・For installment loans, terms specified in the installment loan contract apply ■Research Department ・No refund for mid-term cancellations ■Paid Star Navigator ・No refund for mid-term cancellations ■Calendars, Birthday Books ・No refund after application ・For mailed versions, if the delivered product does not conform to the contract in terms of type or quality (limited to physical defects such as missing pages, not including content), we will provide a replacement. Shipping costs will be covered by our company. ■LISA AI Divination Service ・No refund after application ・In case of significant errors in the product, we will provide a replacement. ■Textbooks, Books ・No refund after shipping ・If the delivered product does not conform to the contract in terms of type or quality (limited to physical defects such as missing pages, not including content), we will provide a replacement. Shipping costs will be covered by our company. ■Other Events ・For cancellations up to 14 days before the first day of the event: Full refund (minus a 1,000 yen administrative fee) ・For cancellations less than 14 days before the first day of the event: No refund ■Refunds for cancellations due to customer circumstances will be processed within one month of the cancellation date via bank transfer or credit card payment adjustment. For credit card payments, please note that the actual refund may be delayed further depending on the credit card company's processing schedule. ■If you need to cancel your participation in in-person/live streaming seminars or comprehensive courses due to personal circumstances, you may be eligible for a free transfer to a later seminar or course. This option is available only for seminars or courses held within one year of the cancelled event's date. Please contact our office for details.
Software Requirements	■Our services are accessible from the following environments (unless specified, only the latest versions are supported): Windows: Edge, Firefox, Chrome Mac OS: Safari, Firefox, Chrome Tablets: iPad, Android tablets, Windows tablets Smartphones: iPhone 6s or later (latest iOS), Android (latest Chrome, Android 6 or later as of February 2022)